FIRST LINE MANAGER

(SVQ Level 3)

 Currently Under Review

Designed For:

Designed for First Line Managers who are new to a managerial role, or who have been in post for a number of years but who have had little or no formal training in Supervisory Management.

Benefits to the

individual/Organisation:

To help Managers become more effective and provide them with a broader understanding of the purpose, scope, duties and responsibilities of their role, with the option of gaining an accredited In-House Certificate or a nationally recognised SVQ qualification in Management at Level 3 - the Units for the SVQ option will be determined after the review Ensures the organisation’s managers are equipped with a range of core competencies considered essential for managing effectively at this level, as defined by the MSC Standards. "The programme will consist of a number of Modules delivered at 5 week intervals and spread over a calendar year. Managers wishing to take the SVQ option will need to register with an Approved SVQ Centre details of which can be supplied by LDA”

Programme Content/Objectives

• Define the term First Line Manager from an organisational perspective and discuss their role, responsibilities and what is expected of them to include managing your own resources and professional development. • Identify and describe some of the key skills and competencies required in order to effectively carry out their job as a manager to include ensuring health & safety requirements are met within their area of responsibility. • Understand the characteristics of the Manager’s role in terms of the demands, constraints and choices they face. • Identify a range of Leadership Styles and their appropriateness to effective team performance. • Identify a framework for understanding Leadership as a critical part of the manager’s role. • Recognise and apply the actions and behaviours associated with the‘Effective Leadership of your team’. • Identify and examine the characteristics of ‘effective’ work groups and explore ways in which the Manager can act to encourage the development of such characteristics. • Build, develop and manage your team to include managing and reducing conflict within your team as appropriate. • Develop an awareness of your own strengths and weaknesses as a team member as well as a team leader. • Define the term Performance Management and how it is applied in an organisational context. • Understand and apply some of the key principles and techniques used in Performance Management. • Develop knowledge and understanding of the concept of Motivation and its links with delegation and how it can be applied to the work group in order to sustain and/or improve performance. • Plan and prepare more effectively for meetings. • Understand your role and responsibilities as the Chairperson and Leader at meetings. • Encourage participation, keep your meetings focused and handle the different ‘people’ types who attend. • Outline the Manager’s role in the management of change. • Understand what’s involved in the change processes and approach it in a more confident and positive manner. • Summarise the steps Managers should take in order manage change more effectively. • Understand how to initiate change to improve work activities, and mobilise the resources to make it happen. • Managing a Project within your area of responsibility. • Agree a Plan for the Project and control its implementation as well as any changes to the Plan. • Ensure the Project achieves its key objectives to the satisfaction of the Project Sponsors(s) and any key stakeholders. • Understand the basics of financial management. • Understand how to construct and monitor a budget. • Review the benefits of the First Line Manager Programme as a whole.