© Learning & Development Associates


(SVQ Level 3)

 Currently Under Review

Designed For:

Designed for First Line Managers who are new to a managerial role, or who have been in post for a number of years but who have had little or no formal training in Supervisory Management.

Benefits to the


To help Managers become more effective and provide them with a broader understanding of the purpose, scope, duties and responsibilities of their role, with the option of gaining an accredited In-House Certificate or a nationally recognised SVQ qualification in Management at Level 3 - the Units for the SVQ option will be determined after the review Ensures the organisation’s managers are equipped with a range of core competencies considered essential for managing effectively at this level, as defined by the MSC Standards. "The programme will consist of a number of Modules delivered at 5 week intervals and spread over a calendar year. Managers wishing to take the SVQ option will need to register with an Approved SVQ Centre details of which can be supplied by LDA”

Programme Content/Objectives

Define the term First Line Manager from an organisational perspective and discuss their role, responsibilities and what is expected of them to include managing your own resources and professional development. Identify and describe some of the key skills and competencies required in order to effectively carry out their job as a manager to include ensuring health & safety requirements are met within their area of responsibility. Understand the characteristics of the Manager’s role in terms of the demands, constraints and choices they face. Identify a range of Leadership Styles and their appropriateness to effective team performance. Identify a framework for understanding Leadership as a critical part of the manager’s role. Recognise and apply the actions and behaviours associated with the‘Effective Leadership of your team’. Identify and examine the characteristics of ‘effective’ work groups and explore ways in which the Manager can act to encourage the development of such characteristics. Build, develop and manage your team to include managing and reducing conflict within your team as appropriate. Develop an awareness of your own strengths and weaknesses as a team member as well as a team leader. Define the term Performance Management and how it is applied in an organisational context. Understand and apply some of the key principles and techniques used in Performance Management. Develop knowledge and understanding of the concept of Motivation and its links with delegation and how it can be applied to the work group in order to sustain and/or improve performance. Plan and prepare more effectively for meetings. Understand your role and responsibilities as the Chairperson and Leader at meetings. Encourage participation, keep your meetings focused and handle the different ‘people’ types who attend. Outline the Manager’s role in the management of change. Understand what’s involved in the change processes and approach it in a more confident and positive manner. Summarise the steps Managers should take in order manage change more effectively. Understand how to initiate change to improve work activities, and mobilise the resources to make it happen. Managing a Project within your area of responsibility. Agree a Plan for the Project and control its implementation as well as any changes to the Plan. Ensure the Project achieves its key objectives to the satisfaction of the Project Sponsors(s) and any key stakeholders. Understand the basics of financial management. Understand how to construct and monitor a budget. Review the benefits of the First Line Manager Programme as a whole.
Learning & Development Associates                     & CameronLindsay Consulting LTD
Learning & Development Associates                     & CameronLindsay Consulting LTD
Learning & Development Associates                     & Cameron Lindsay Consulting LTD