SENIOR MANAGER

(SVQ Level 5)

Currently Under Review

Designed For:

Designed for Senior Professional & Operational Managers who have had little or no formal Management Training, or for those at Senior Management/Director level, who simply want to update their management skills and knowledge.

Benefits to the

individual/Organisation:

To help Managers become more effective and provide them with a broader understanding of the purpose, scope, duties and responsibilities of their role, with the option of gaining an accredited In- House Certificate or a nationally recognised SVQ qualification in Management at Level 5 - the Units for the SVQ option will be determined after the review Ensures the organisation’s managers are equipped with a range of core competencies considered essential for managing effectively at this level, as defined by the MSC Standards. "The programme will consist of a number of Modules delivered at 5 week intervals and spread over a calendar year. Managers wishing to take the SVQ option will need to register with an Approved SVQ Centre details of which can be supplied by LDA”

Programme Content/Objectives

• Provide leadership for your organisation • Examine the importance of ‘Effective Leadership’ to the manager’s role. • Analyse their existing approach to leadership and compare it with current thinking and ‘best’ practice. • Recognise and apply an appropriate Leadership Style to a variety of different leadership situations. • Identify what makes a team ‘effective’. • Identify the key stages in team development. • Identify the actions required in order to build and maintain a high performing team. • Encourage Innovation in your organisation • Define the term Performance Management. • Understand and apply some of the key principles and techniques used in Performance Management. • Define and understand the concept of Motivation and its links with Delegation, and how it can be applied to the work group in order to sustain and/or improve performance. • Develop a strategic business plan for your organisation • Examine organisational culture and its links with the process of change. • Examine the different types of cultures and sub-cultures that exist within an organisation, and how they can impact on the attitudes, values and beliefs of employees. • Identify ways in which the culture within an organisation should be managed, as a critical part of the process of change. • Define the term ‘Mission Statement’ and identify the key factors which must be considered in its formulation. • Draft a ‘Mission Statement’ based on both a Stakeholder and SWOT analysis. • Identify some key examples of ‘core values’ used by organisations to underpin and support their ‘Mission’. • Outline the manager’s role in managing change and apply the general principles of change management in practice. • Understand what’s involved in the change process in terms of Task, Structure, Systems and People. • Develop strategies and approaches to initiate, introduce and manage change within their own department/function. • Manage a programme of complementary Projects • Managing a Project within your area of responsibility. • Agree a Plan for the Project and control its implementation as well as any changes to the Plan. • Ensure the Project achieves its key objectives to the satisfaction of the Project Sponsors(s) and any key stakeholders. • Identify why the pursuance of quality and service excellence is vital to the organisation’s future success. • Review the historical approaches to Quality & Service Excellence and relate the ‘systems’ approach to quality, to current thinking and management practice. • Identify the underlying principles of effective quality management systems, to include ISO 9000, and how these should be applied in practice.