© Learning & Development Associates


(SVQ Level 5)

Currently Under Review

Designed For:

Designed for Senior Professional & Operational Managers who have had little or no formal Management Training, or for those at Senior Management/Director level, who simply want to update their management skills and knowledge.

Benefits to the


To help Managers become more effective and provide them with a broader understanding of the purpose, scope, duties and responsibilities of their role, with the option of gaining an accredited In- House Certificate or a nationally recognised SVQ qualification in Management at Level 5 - the Units for the SVQ option will be determined after the review Ensures the organisation’s managers are equipped with a range of core competencies considered essential for managing effectively at this level, as defined by the MSC Standards. "The programme will consist of a number of Modules delivered at 5 week intervals and spread over a calendar year. Managers wishing to take the SVQ option will need to register with an Approved SVQ Centre details of which can be supplied by LDA”

Programme Content/Objectives

Provide leadership for your organisation Examine the importance of ‘Effective Leadership’ to the manager’s role. Analyse their existing approach to leadership and compare it with current thinking and ‘best’ practice. Recognise and apply an appropriate Leadership Style to a variety of different leadership situations. Identify what makes a team ‘effective’. Identify the key stages in team development. Identify the actions required in order to build and maintain a high performing team. Encourage Innovation in your organisation Define the term Performance Management. Understand and apply some of the key principles and techniques used in Performance Management. Define and understand the concept of Motivation and its links with Delegation, and how it can be applied to the work group in order to sustain and/or improve performance. Develop a strategic business plan for your organisation Examine organisational culture and its links with the process of change. Examine the different types of cultures and sub-cultures that exist within an organisation, and how they can impact on the attitudes, values and beliefs of employees. Identify ways in which the culture within an organisation should be managed, as a critical part of the process of change. Define the term ‘Mission Statement’ and identify the key factors which must be considered in its formulation. Draft a ‘Mission Statement’ based on both a Stakeholder and SWOT analysis. Identify some key examples of ‘core values’ used by organisations to underpin and support their ‘Mission’. Outline the manager’s role in managing change and apply the general principles of change management in practice. Understand what’s involved in the change process in terms of Task, Structure, Systems and People. Develop strategies and approaches to initiate, introduce and manage change within their own department/function. Manage a programme of complementary Projects Managing a Project within your area of responsibility. Agree a Plan for the Project and control its implementation as well as any changes to the Plan. Ensure the Project achieves its key objectives to the satisfaction of the Project Sponsors(s) and any key stakeholders. Identify why the pursuance of quality and service excellence is vital to the organisation’s future success. Review the historical approaches to Quality & Service Excellence and relate the ‘systems’ approach to quality, to current thinking and management practice. Identify the underlying principles of effective quality management systems, to include ISO 9000, and how these should be applied in practice.
Learning & Development Associates                     & CameronLindsay Consulting LTD
Learning & Development Associates                     & CameronLindsay Consulting LTD
Learning & Development Associates                     & Cameron Lindsay Consulting LTD