MIDDLE MANAGER

(SVQ Level 4)

Currently Under Review

Designed For:

Designed for Professional/Operational/ Middle Managers who have had little or no formal Management Training, as well as for those who simply want to update their management skills and knowledge.

Benefits to the

individual/Organisation:

Provides Managers with development in a range of ‘core’ competencies considered essential for managing effectively at this level in the organisation, with an option of gaining an accredited In-House Certificate or a nationally recognised SVQ qualification in Management at Level 4 - the Units for the SVQ option will be determined after the review Ensures the organisation’s managers are equipped with a range of core competencies considered essential for managing effectively at this level, as defined by MSC standards. "The programme will consist of a number of Modules delivered at 5 week intervals and spread over a calendar year. Managers wishing to take the SVQ option will need to register with an Approved SVQ Centre details of which can be supplied by LDA”

Programme Content/Objectives

• Develop and implement operational plans for your area of responsibility. • Provide Leadership in your area of responsibility. • Identify a range of Leadership Styles and their appropriateness to effective team performance. • Identify a framework for understanding the concept of Leadership as a critical part of the manager’s role. • Recognise and apply the actions and behaviours associated with ‘Effective Leadership’. • Develop productive working relationships with colleagues and stakeholders. • Manage business processes to make sure the organisation delivers outputs that meet customers’ needs and stakeholders’ needs, and organisational and legal requirements. • Identify why the pursuance of quality and customer orientation is vital to the organisation’s future success. • Review the historical approaches to Quality & Service Excellence and relate them to current thinking and management practice. • Identify the underlying principles of effective quality management and customer service and how these should be applied in practice. • Outline the manager’s role in planning and managing change and apply the general principles of change management in practice. • Understand what’s involved in the change process in terms of Task, Structure, Systems and People. • Identify the steps managers should take and the strategies they should adopt when initiating, as well as introducing, change. • Define the concept of negotiation and how it can be applied to achieve ‘win-win’ solutions. • Identify what makes a team ‘effective’. • Identify the key stages in a team's development. • Identify the actions required in order to build, train, coach and develop an effective team. • Manage and control conflict within your team as appropriate. • Define the term Performance Management. • Understand and apply some of the key principles and techniques used in Performance Management. • Define and understand the concept of Delegation and its links with motivation, and how it can be applied to the work group in order to sustain and/or improve performance. • Managing a Project within your area of responsibility. • Agree a Plan for the Project and control its implementation as well as any changes to the Plan. • Ensure the Project achieves its key objectives to the satisfaction of the Project Sponsors(s) and any key stakeholders. • Plan and prepare more effectively for meetings. • Understand your role and responsibilities as the Chairperson/Leader. • Encourage participation, keep your meeting focused and handle different ‘people’ types.