© Learning & Development Associates


(SVQ Level 4)

Currently Under Review

Designed For:

Designed for Professional/Operational/ Middle Managers who have had little or no formal Management Training, as well as for those who simply want to update their management skills and knowledge.

Benefits to the


Provides Managers with development in a range of ‘core’ competencies considered essential for managing effectively at this level in the organisation, with an option of gaining an accredited In-House Certificate or a nationally recognised SVQ qualification in Management at Level 4 - the Units for the SVQ option will be determined after the review Ensures the organisation’s managers are equipped with a range of core competencies considered essential for managing effectively at this level, as defined by MSC standards. "The programme will consist of a number of Modules delivered at 5 week intervals and spread over a calendar year. Managers wishing to take the SVQ option will need to register with an Approved SVQ Centre details of which can be supplied by LDA”

Programme Content/Objectives

Develop and implement operational plans for your area of responsibility. Provide Leadership in your area of responsibility. Identify a range of Leadership Styles and their appropriateness to effective team performance. Identify a framework for understanding the concept of Leadership as a critical part of the manager’s role. Recognise and apply the actions and behaviours associated with ‘Effective Leadership’. Develop productive working relationships with colleagues and stakeholders. Manage business processes to make sure the organisation delivers outputs that meet customers’ needs and stakeholders’ needs, and organisational and legal requirements. Identify why the pursuance of quality and customer orientation is vital to the organisation’s future success. Review the historical approaches to Quality & Service Excellence and relate them to current thinking and management practice. Identify the underlying principles of effective quality management and customer service and how these should be applied in practice. Outline the manager’s role in planning and managing change and apply the general principles of change management in practice. Understand what’s involved in the change process in terms of Task, Structure, Systems and People. Identify the steps managers should take and the strategies they should adopt when initiating, as well as introducing, change. Define the concept of negotiation and how it can be applied to achieve ‘win-win’ solutions. Identify what makes a team ‘effective’. Identify the key stages in a team's development. Identify the actions required in order to build, train, coach and develop an effective team. Manage and control conflict within your team as appropriate. Define the term Performance Management. Understand and apply some of the key principles and techniques used in Performance Management. Define and understand the concept of Delegation and its links with motivation, and how it can be applied to the work group in order to sustain and/or improve performance. Managing a Project within your area of responsibility. Agree a Plan for the Project and control its implementation as well as any changes to the Plan. Ensure the Project achieves its key objectives to the satisfaction of the Project Sponsors(s) and any key stakeholders. Plan and prepare more effectively for meetings. Understand your role and responsibilities as the Chairperson/Leader. Encourage participation, keep your meeting focused and handle different ‘people’ types.
Learning & Development Associates                     & CameronLindsay Consulting LTD
Learning & Development Associates                     & CameronLindsay Consulting LTD
Learning & Development Associates                     & Cameron Lindsay Consulting LTD